Security & Certifications
Effective Date: 02/07/2025
At OptiVox, security is our top priority. We are committed to safeguarding user data and ensuring compliance with industry-leading security standards. This page outlines our security measures, certifications, and best practices to protect your information and maintain trust.
1. Security Framework & Best Practices
OptiVox follows industry best practices to ensure data protection, including:
- End-to-End Encryption: Data is encrypted in transit and at rest using AES-256 and TLS 1.2+ protocols.
- Access Control & Authentication: Multi-factor authentication (MFA) and role-based access controls (RBAC) ensure that only authorized personnel can access sensitive data.
- Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and mitigate risks.
- Secure Software Development: Our engineering team follows secure coding practices and undergoes regular security training.
2. Compliance & Certifications
OptiVox adheres to globally recognized security and compliance standards:a) ISO 27001: Information Security ManagementWe are ISO 27001 certified, demonstrating our commitment to maintaining the highest level of information security management.b) GDPR & Data Protection ComplianceWe comply with the General Data Protection Regulation (GDPR) to protect user data and privacy rights within the European Economic Area (EEA).c) Ofcom ComplianceAs a provider of communication services, we adhere to Ofcom’s regulations, ensuring fair and secure communication practices in the UK.d) SOC 2 Type II Certification (Pending)We are actively working towards SOC 2 Type II certification, further enhancing our data security, availability, and confidentiality commitments.e) PCI-DSS ComplianceFor secure payment transactions, we follow PCI-DSS standards to protect financial data and prevent fraud.
3. Incident Response & Threat Monitoring
We have a robust Incident Response Plan to detect, respond, and mitigate security threats effectively:
- 24/7 Security Monitoring: Our systems are continuously monitored for suspicious activity.
- Automated Threat Detection: AI-driven analytics identify and neutralize potential security risks in real time.
- Data Breach Response Plan: In the event of a breach, we have a predefined process for investigation, notification, and remediation.
4. Data Protection & User Privacy
To ensure your data remains safe, we implement:
- Strict Data Retention Policies: We store user data only for as long as necessary.
- User-Controlled Privacy Settings: Users can manage their data preferences and request data deletion as per GDPR regulations.
- Third-Party Risk Management: We vet and monitor all third-party providers handling user data to ensure compliance with our security policies.
5. Employee Training & Security Awareness
Our team undergoes regular security training to maintain awareness and preparedness, covering:
- Phishing & Social Engineering Defense
- Data Handling Best Practices
- Regulatory Compliance Requirements
6. Contact Us
If you have any security concerns or questions, please reach out to our security team at info@optivox.ai