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GDPR Compliance

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Effective Date: 02/07/2025

At OptiVox, we take data privacy and security seriously. We are committed to complying with the General Data Protection Regulation (GDPR) to protect the rights of our users in the European Economic Area (EEA) and beyond. This page outlines how we handle personal data in accordance with GDPR requirements.

1. Data We Collect

OptiVox collects personal data to provide and improve our services, including:

  • Contact Information: Name, email address, phone number, and company details.
  • Usage Data: IP address, browser type, and activity on our platform.
  • Communication Data: Messages, inquiries, and customer support interactions.

2. Lawful Basis for Processing Data

Under GDPR, we process personal data based on the following legal grounds:

  • Consent: When you opt-in to marketing communications or sign up for a demo.
  • Contractual Necessity: When processing is necessary to provide our services.
  • Legitimate Interest: For business-related improvements, analytics, and fraud prevention.
  • Legal Obligation: When required to comply with applicable laws.

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain our services.
  • Improve platform performance and user experience.
  • Respond to customer inquiries and support requests.
  • Ensure security, compliance, and fraud prevention.
  • Send relevant updates, promotions, and newsletters (with your consent).

4. Data Protection & Security Measures

OptiVox implements strong security measures, including:

  • Data encryption for secure storage and transmission.
  • Access control mechanisms to restrict unauthorized access.
  • Regular security audits to detect vulnerabilities and ensure compliance.

5. Your Rights Under GDPRAs

an individual under GDPR, you have the right to:

  • Access your data and request a copy of your stored information.
  • Request correction of inaccurate or incomplete data.
  • Erase your data (“Right to be forgotten”) under certain conditions.
  • Restrict processing of your data.
  • Object to processing for direct marketing purposes.
  • Request data portability to transfer your data to another provider.
  • Withdraw consent at any time if processing is based on consent.

To exercise these rights, contact us at info@optivox.ai

6. Data Retention Policy

We retain personal data only as long as necessary to fulfill the purposes for which it was collected. We may retain data longer when required by law or for legitimate business interests.

7. International Data Transfers

If data is transferred outside the EEA, we ensure adequate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Compliance with Privacy Shield frameworks (if applicable).

8. Third-Party Processors

We may share data with trusted third-party processors for services such as payment processing, analytics, and customer support. All third-party providers comply with GDPR regulations.

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9. Changes to This Policy

We may update this GDPR Compliance page periodically. Any changes will be posted on this page with an updated Effective Date.

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10. Contact Us

If you have any questions about our GDPR compliance practices, contact us at info@optivox.ai