Case Study
How an E-Commerce Giant Increased Upsells by 35%
July 25, 2024
ShopEase Online
E-Commerce & Retail
Missed Upsell & Cross-Sell Opportunities
ShopEase Online, a major player in the e-commerce industry, had a strong inbound sales team handling customer queries, but they struggled with maximizing sales potential.
Low upsell & cross-sell conversions despite high website traffic
Reps failing to recommend relevant products during customer calls
Inconsistent sales techniques leading to lost revenue
Lack of real-time guidance for reps to handle objections effectively
AI Sales Assistant
Real-time product recommendations based on customer interests
AI-powered rebuttals & upsell prompts to boost revenue per transaction
Script adherence & best practices guidance for reps during calls
Post-call insights & coaching to continuously improve sales performance
AI-Driven Sales Assistance in Every Call
OptiVox’s AI Sales Assistant was integrated into ShopEase’s customer service team
Higher Sales, Happier Customers
ShopEase Online saw a rapid increase in conversion rates and revenue
35% Higher Close Rates: AI-driven reps close leads faster and more effectively.
Average order value (AOV) grew by 22%, boosting revenue per customer
Customer service reps closed 40% more sales with AI-assisted recommendations
Faster training cycles, reducing onboarding time for new agents by 50%
AI That Boosts Sales Without Being Pushy
"OptiVox helped us turn every customer interaction into a sales opportunity—without making it feel forced. Our reps now have real-time insights, and our upsell rates have never been higher!"
— Emily Roberts, Head of Customer Experience, ShopEase Online
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