Optivox

November 25, 2024

ConnectTel Communications

Telecommunications

High Customer Churn & Ineffective Retention Strategies

ConnectTel Communications, a major telecom provider, was struggling to retain customers. Their sales and customer service teams faced major obstacles when handling renewal conversations and upsell opportunities.

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High customer churn rate (losing 1 in 4 customers at renewal time)

Reps struggling with handling cancellation objections

Long call durations without clear resolutions

Missed cross-sell and upsell opportunities on support calls

AI Sales Assistant

Providing real-time retention scripts tailored to each customer’s situation

Suggesting AI-driven rebuttals to handle cancellation objections effectively

Recommending upsells & cross-sells based on customer history

Tracking conversation success rates to refine sales strategies over time

AI-Powered Real-Time Assistance for Reps

OptiVox’s AI Sales Assistant was introduced to help agents retain more customers and maximize revenue per call

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Lower Churn, Higher Revenue

With OptiVox’s AI Sales Assistant guiding their reps, ConnectTel Communications saw rapid improvements

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35% Higher Close Rates: AI-driven reps close leads faster and more effectively.

50% Faster Training: New hires reach performance targets in half the time.

3x More Productivity: AI removes admin work, letting reps focus on selling.

New reps reached full productivity 50% faster, thanks to AI-powered coaching

AI That Turns Cancellations into Renewals

"Before OptiVox, we were losing too many customers at renewal time. Now, our agents handle objections confidently, and we’re seeing more customers stay—and even upgrade their plans!"

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— Sarah Williams, Head of Customer Retention, ConnectTel Communications

Measurable Impact, Real Growth

High Customer Churn & Ineffective Retention Strategies

AI-Powered Real-Time Assistance for Reps

Lower Churn, Higher Revenue

AI That Turns Cancellations into Renewals

Ready to Transform Your Sales?